Email Policy
Email has become a routine part of our culture.
A: Do not send emails that contain Personally Identifiable Health Information (PHI), symptoms, or complaints as there is no guarantee emails are secure or private. Provide such information in person or via phone.
A: Joyful Life Institute's (JLI) policy allows the sparing use of email communications. For example, appointment scheduling, rescheduling, canceling, confirmations, and reminders by email.
A: Emails may be misdirected to an unintended recipient or intentionally intercepted by a third party. Emails sent from an employer-provided email account are typically subject to review by the employer. This does not afford you confidentiality.
A: Emails create a permanent written record of our communication. Emails are subject to discovery, subpoena, and search warrants. Courts may decide emails are not privileged communications.
A: There may be a lag time between your sending and this provider receiving your email. Email is the staff’s primary mode of communication. Several days may elapse before your provider opens and can respond to your email.
A: Email should never be sent to notify your provider of a crisis. If this is a life-threatening situation, call 911. If you are a current client and this is a clinical crisis, call 972-906-5607 Option 1.
By sending future emails you understand and acknowledge the potential for loss of confidentiality when you use this mode of communication. Given this, you authorize JLI to send you email replies.You authorize JLI to Also you accept all risk, liability, and damages that may result from an email breach.